Guest intelligence for superyachts

Guest intelligence is the practice of combining what guests declare on preference sheets, what crews observe during service, and what actually happened on previous trips into one persistent memory — then using it to brief the crew before every arrival. It is how a yacht remembers a returning guest the way a great chief stewardess would, even after crew have rotated.

A preference sheet records what guests say they like, once, before arrival. Yotmind treats the sheet as the starting point: crews add observations by voice during service, the system reconciles contradictions, learns from what was actually consumed, and generates role-aware pre-arrival briefs that show what happened rather than telling the crew what to do. The sheet is a form; Yotmind is a memory.

Chief stewardesses and interior crews use it daily; captains, chefs and deck teams get role-specific briefs; owners and management companies buy it so the standard of service survives crew changes. It serves both private and charter programmes.

Both, and the private case is often the stronger one. A charter yacht gets a fresh preference sheet from a broker; a private yacht frequently gets nothing at all, because everybody aboard is assumed to already know. That assumption is exactly what breaks when the chief stewardess rotates off. On a private programme the owner’s office, PA or house manager sends whatever already exists — a document, an email, a spreadsheet — and the crew build from there. Owner trips are treated as trips like any other, so the family that comes aboard every August accumulates a memory in exactly the way a returning charter party does.

Two kinds of memory, two owners. What guests declare belongs to the guest — viewable, correctable and erasable. What the crew observes is the vessel’s own service record: never pooled with another yacht, never sold, and never used to train anything. It runs in our cloud, inside an encrypted boundary of your own, with role-based and audited access and no routine access by Yotmind staff. It is also yours to export whenever you want it — including if you stop subscribing. Crew who leave lose access the same day; the yacht keeps the knowledge.

With more care than anything else in the system. Allergy and medical records are never created from a voice note alone — a crew member always reviews and confirms them, they are flagged as always-enforced, they surface at the top of every brief, and they are never edited silently: every change is attributed, audited, and re-confirmed. The crew remains the authority; Yotmind is the discipline that makes sure nothing is missed.

Nothing enters anonymously. Every memory is signed — who recorded it, their role, when, and during whose stay — and the chief stewardess confirms new entries from a daily sign-off queue. Ordinary preferences serve straight away but are visibly marked unconfirmed until she signs them; anything safety-critical is held and never serves until confirmed. And because the ledger shows everything raw, a wrong note is corrected or forgotten in a tap — it dies in review, never in front of a guest.

Yes — the brief you need is on the device before you need it. Yotmind keeps an encrypted copy of the current trip on the crew’s phones and tablets, so pre-arrival briefs and guest detail stay readable with no signal at all, and observations captured offline queue up and sync the moment connectivity returns, keeping the time they were actually taken. The authoritative record lives in our cloud rather than on a box aboard — which is what lets a yacht be running the same afternoon it signs up, with no hardware, no installation and no engineer on the passerelle.

Yotmind goes aboard its first yachts for the 2027 season — a small founding group working with us from day one. Join the waitlist below and you'll hear from us first.